Terms, Privacy, and Refund Policies
AstroTranquil operates with fintech-grade security and complete transparency. Review our terms of service, absolute privacy protection standards, and clear wallet refund policies.
Privacy Policy
1. Information We Collect
3. Wallet & Security
We collect your mobile number, name, email, and birth details (date, time, and place) solely to verify your identity via secure OTP and to calculate accurate planetary alignments for your consultations.
Financial transactions and wallet recharges are processed through PCI-DSS compliant payment gateways. AstroTranquil does not store your raw credit card or banking credentials.
4. User Rights
2. How We Use Data
You retain full control over your data. You may request complete deletion of your account, transaction history, and birth details at any time by contacting our compliance desk.
Your data is encrypted in transit and at rest. We do not sell, lease, or share your personal information with third-party advertisers. All chat transcripts are strictly confidential and encrypted.
Terms & Refund Policy
1. Consultation Terms
3. Refund Policy
AstroTranquil provides real-time chat consultations with vetted astrologers. Charges are calculated on a transparent per-minute basis and deducted directly from your secure platform wallet balance.
We offer transparent refunds for wallet recharges. If a consultation is disconnected due to technical failure on our platform, the corresponding per-minute charge will be credited back to your wallet within 24 hours.
2. Wallet Recharges
4. Dispute Resolution
Users recharge their wallets with pre-set amounts. All wallet balances are displayed in real-time. Recharges are subject to applicable local taxes, which are clearly itemized prior to payment.
For any transaction disputes or refund requests, please contact our support team. We investigate all claims within 2 business days to maintain fintech-grade trust and platform integrity.
Have compliance questions?
Our dedicated compliance support team is here to assist with payment gateway audits, detailed data queries, or wallet refund requests.